Return and Refund Policy Statement
Thank you for shopping at Farmex online store. We strive to provide our customers with the best possible shopping experience and high-quality products. However, if you are not completely satisfied with your purchase, we offer the following return and refund policy:
Returns: You may return any item purchased from Farmex online store within 14 days of delivery. The item must be in its original condition and packaging. To initiate a return, please contact our customer service team at support@farmex.ae th your order number and the reason for the return. Once we receive your request, we will provide you with instructions on how to return the item.
Refunds: We will process the refund once we receive the returned item. We will refund the purchase price of the item, less any shipping and handling charges, to the original form of payment used for the purchase. Please note that it may take several business days for the refund to appear on your account.
Damaged or Defective Items: If the item you receive is damaged or defective, please contact our customer service team within 7 days of delivery at support@farmex.ae with your order number and a description of the issue. We will replace the item or issue a refund, depending on your preference.
Thank you for choosing Farmex online store. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at support@farmex.ae .